Wireframe Testing

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The web services team, along with Patrick and Brian from mStoner, ran through the first round of wireframe testing on Tuesday (6/23).

Wireframe testing is used to gather information about how users might perform specific tasks on a website. We can use the testing to see if certain features of the site make sense to first-time users and to help uncover any problems before the design stage begins.

The team came up with a lists of about 10 tasks that would be common for Bethel’s website users, and then observed as prospective undergraduate and graduate students tried to complete the tasks. Each session lasted between 15-25 minutes. Some of the tasks included: finding a list of majors/minors, locating the cost of tuition, applying for admission, and finding out how to get to Bethel.

We gathered a significant amount of data by testing 18 prospective
students. This data will provide valuable insight into terminology, page layout, and
navigation.

Although we scribbled plenty of notes on paper, we also used an application called Silverback to help capture information during testing.

Silverback records the video and audio of a test session—and records where the user clicks on a page. When we watch the video playback of the session, it gives us two views side-by-side; we can see and hear the user (including facial expressions and any thoughts they verbalized) and we can see a replay of the their mouse and where they clicked on the page as they were attempting to accomplish the task.

The web services team will continue to testing throughout the entire redesign process.