Mac user upgrading to OS 10.11 El Capitan

Our Desktop Team suggest you may upgrade to El Capitan at your own risk. ITS has not seen major issues in our Bethel environment. Because ITS is not officially supporting El Capitan if there are problems, we can’t guarantee a timeline for fixing them.

All upgrades create the possibility of, failure or instability. Overall, the El Capitan upgrades seem to have gone much smoother than OS 10.10 Yosemite.

We always recommend backing up your data before any upgrade. If you make a backup, it saves time if ITS needs to fix a failed upgrade.

If you upgrade to El Capitan:

  • Be aware that you may have unexpected problems to work through.
  • Backup your data first.

Avoiding the Phish Hook

It’s important to protect your information from people who don’t have your best interests in mind. Your information could be at risk if someone tricks you into giving it away by not being what they seem. In email, this kind of trick is called phishing.

Phishing is a form of information theft. Often times, a phishing email will look like it’s from a bank or other organization saying that you need to update or confirm your identity. The email may ask you to respond with your password. If this seems out of place, it probably is. A reputable organization will never ask you to fill in your password through an email.

If an email seems unusual, it is best not to click on it. Try logging onto the bank or organization’s website outside of the email using an address you know to see if information needs to be updated. It also never hurts to call and confirm with an actual representative either.

The following list, compiled by Cornell University, has some examples of what phishing emails can look like:

Anti Phishing Phil can also help you learn more about this form of identity theft through a fun game!

If you ever suspect phishing and want help, don’t hesitate to contact ITS at Bethel either!
We want to help you stay off the hook!

New way to customise your computer

If you need wireless mice or keyboards, computer speakers, webcams,  and other supplies like CDs, DVDs and flash drives. Please use our purchasing supplier Staples as your source. Staples can provide a wider variety of these items more quickly and more cost-effectively than can ITS. So we are happy to partner with Staples in this valuable service.

Orders for these types of devices maybe placed with Staples by the administrative assistants who normally order supplies in your department or office. When the administrative assistant goes to their Staples Advantage ordering page they will see and ITS approved list of technical devices. This ensures that everyone knows what is available and how much is devices cost so that they could make responsible choices to enhance their work experience.

ITS will continue to provide  peripheral  devices that are more technical in nature or expected to be long-lasting, like monitors, and scanners and other like devices. These devices are easily recognized by having Bethel tags on them. So ITS will continue to have these on our employee equipment request forms for your convenience. USB or wired mice and keyboards will still be provided with desktop computers, they will be provided with laptops on request.


ITS Help Desk hours for Labor Day Weekend

The ITS Help Desk will be celebrating Labor Day with special hours for our walk up and 651.638.6500 phone services

Friday     9/4    7:30 a.m. – 6:00 p.m.
Saturday 9/5    Closed
Sunday   9/6    Closed
Monday   9/7    6:00 p.m. – 10:30 p.m. at 651.638.6500 and the BUL Service Point.

Tuesday we return to regular hours

For answers to many of your questions check in our knowledgebase


Adding New Fonts in Google Docs

Google offers some basic fonts by default. There are times when those basic fonts don’t express what we want in our Google Docs. That’s why Google offers many more fonts through their Font Picker tool. We’ve adapted these steps from this article on the Google Support site.

  1. At the bottom of your font list, select “Add fonts.”

    What the Add Font button looks like

  2. The Font Picker will let you “shop” for web fonts for your Google Doc font list.
  3. Click on a font in the left column to add it to your “My fonts” list in the right column.
  4. Sort fonts in the list in the left column by using the Sort and Show drop-down menus, or use the search box to search for a specific font.
  5. If you wish to remove a font from your My fonts column on the  right click the “x’ next to its name.
  6. Click OK when you’re finished.

When you return to your document, your new fonts will be highlighted in your font list. Fonts you add to your list will show in collaborators’ font lists.

Viewing Schedules in Your Bethel Calendar

You can keep your schedule up to date and available in Google Calendar. Other people can use Calendar to view your schedule. It can be useful to see someone’s schedule when trying to coordinate events or meetups with people at Bethel. Calendar schedules only displayed time as free or busy, they may display details if you choose to make them public.

Follow these steps to compare calendars.

  1. Go to your Google Calendar.
  2. On the left hand side of the screen, click “Other Calendars.” A search box will appear in the drop-down list.
  3. In the search box, type the name of the person whose calendar you want to view.
  4. Their name will appear in the drop-down menu. Simply check the box by their name in order to see their schedule.

Annotated view of the calendar to show how the steps from rthe list looks

Some Changes

You may have noticed some changes in the way the Help Desk phone is answered. Starting last fall instead of answering the phone “ITS Help Desk” we now answer that number ”Academic and Technology support.” This is because the ITS Help Desk, Teaching and Learning Technology, and the Bethel University Library are collaborating to make it easier for you to get help.

In the past Bethel we had a Help Desk phone tree. Waiting for a phone menu and pushing the right buttons was not the kind of service we wanted to provide. By coming together and using the Help Desk call center you can now talk to a person more quickly. We ask you what kind of help you need and transfer you to the right team. If all of our lines are full you will be offered the opportunity to leave a voicemail. We will reply to these voicemails as soon as we are able.

Here are our hours of operation:
ITS Help Desk
Teaching and Learning Technology
Bethel University Library

Help Desk, Teaching and Learning Technology, and the Bethel University Library are working on new ways to come together to help Bethel.

Do not update to 10.9.5 on Bethel owned iMacs and MacBooks running Mavericks

If you use a Bethel iMac or MacBook computer and you see a notification asking you to update to Mavericks OS X 10.9.5, please wait to apply this update.

This Mavericks update, released Thursday September 18th, is not compatible with Bethel owned machines. ITS discovered on Thursday that applying this update creates a situation that does not allow users to log into their accounts after the restart. If this happens, please contact ITS and open a case. Desktop Services will give you access to your previously created accounts.

Desktop Services is working on a solution to this incompatibility between this Apple update and Bethel’s computer configuration. Please watch the ITS@Bethel blog and E-announcements for further updates.

Where is the Help Desk?

The ITS help desk has moved. If you are used to going to CC 120 to get face-to-face help desk assistance or pick up equipment that it is important for you to know that we are now to be found in RC 419.

Our former space will now become a much-needed classroom. You may now come to RC 419 to pick up equipment from ITS, get assistance with Bethel equipment and services, and other support.

This has been a sudden change for us, and we are feeling some growth pains with this change. We are also looking forward to discovering benefits from this move. We plan to continue to improve our service to the Bethel community in our new location.

See our location and hours of operations information at Where is the Help Desk?

Advanced Search in Bethel’s Mail

A question came up today about searching in Bethel’s email for a specific email. Google provides some very powerful tools for search with in their mail application. The specific search prefects that was useful today was in:anywhere which forces the search to be applied to the entire contents of the e-mail account of the person making the search. The prefix in:anywhere creates a search that includes Trash, Inbox, Archive, and all other Labels.

If you would like more information about crafting searches in Google mail Google support has an article called Advanced Search.

If you have questions about this post or ideas for new articles make comments below, email or call 651.638.6500 and open a case.

Please feel free to leave questions in the comments on this post.